How we run the quality system, what documentation ships with the order, and how customer audits work.
Our quality management system is ISO 9001:2015 registered, scoped to cover the design, fabrication, inspection, and shipment of laboratory glassware. The active certificate and the most recent surveillance-audit summary are available under NDA on request.
The QMS spans every step that touches the piece: drawing-review checklist, raw-material lot trace, fabricator sign-off at each station, anneal-cycle log with controlled cool-down, post-anneal polariscope inspection, dimensional verification, volumetric calibration where applicable, and final shipment-readiness sign-off. Records are keyed to the customer order number and are retained for at least seven years.
Volumetric apparatus calibration is performed against references traceable to NIST through the supplier chain documented in the calibration certificate. Class A volumetric flasks, pipettes, and burettes ship with a NIST-traceable calibration certificate at no additional charge.
The following documents are included by default or on request:
We welcome customer-led supplier audits. Coordinate scheduling, scope, and confidentiality terms with quality@premierlabglass.com. We typically can host an on-floor audit within four to six weeks of request. We have hosted audits from FDA-aligned client QA teams, university EH&S programs, federal supply officers, and ISO surveillance auditors.
Customer non-conformance reports are entered in our CAPA system within one business day, investigated to root cause, and tracked to a documented corrective action. The customer receives a written response, typically within ten business days for routine issues and within twenty-four hours for safety- or recall-class issues.
QA documentation requests, audit scheduling, supplier-qualification packets, and CAPA correspondence: quality@premierlabglass.com.